FAQ - iDrop at the British Airways i360 - Wire & Sky

iDrop at the British Airways i360 FAQ

Do I need to book in advance?

To avoid disappointment we highly recommend you pre-book your abseil. Please book online or email us at info@wireandsky.co.uk

Are there any restrictions?

To complete the British Airways i360 iDrop you must be over 14 years old.  Under 18 year olds require parental consent via an online waiver form and must be supervised by an adult during their participation in the iDrop.  There is no upper age limit as long as you are fit and healthy.

There is a weight limit of 19 stone and you must be able to fit in the harnesses. If you are pregnant, unfortunately you cannot take part in the iDrop.  Please see our Terms & Conditions for more information.

We require prior notice before booking in guests with disabilities (min. 2 weeks), so that we can cater appropriately for their requirements.

Please note that all tickets are non-transferable and non-refundable so it is important to familiarise yourself with our terms and conditions before purchase.

For further information please email: info@wireandsky.co.uk

What are the opening times?

Generally we operate from 6.30am to 10am or 6pm to 10pm. For individual bookings please check the availability in the bookings section of our website (click on ‘Book Now’).  For group bookings, please email us for availability information.

What should I wear?

Your shoulders, midriff and upper legs should be covered. No loose clothing please e.g. long skirts or flowing cardigans. On your feet wear closed toe shoes, trainers or boots that will not fall off. Open toe shoes, flipflops, sandals or high heels are not permitted.

Long hair must be tied back. Jewellery and scarves must be removed. Weather at the top of the British Airways i360 is often magnified, so bring a waterproof jacket and warm layer. Fancy dress may be permitted but please see fancy dress FAQ for more info.

What time should I arrive?

Customers should arrive at least 15 minutes prior to the scheduled iDrop slot (the time should be on your ticket).  Arriving after the scheduled start time means you may not be able to participate and will not be entitled to a refund. There will be no compensation paid for consequential losses or other expenses of a related nature.

What happens in bad weather?

We constantly monitor the weather situation and will keep you updated in advance if we feel that the weather may affect your event. We reserve the right to postpone the iDrop due to bad weather (strong winds, heavy rain, electric storms) for safety reasons.

If your iDrop has been cancelled due to bad weather, we will endeavour to reschedule your participation to a time that is suitable to you.  Alternatively, if you cannot return, we will issue you a refund, or if you used a Gift Card, we will reactivate your voucher code (gift cards should be on sale shortly).

Do I need to bring anything with me?

Please bring a printed version or electronic version of your booking confirmation email.  Also, bring some warm items and a waterproof jacket if the weather is forecast to be cold. Any problems, please contact info@wireandsky.co.uk.

Is there somewhere to keep my belongings?

Unfortunately there aren’t any lockers available to put your personal belongings in.  You can either bring them up into the pod or leave them with family / friends who are supporting you.

Can I bring spectators?

Spectators are welcome at the British Airways i360.

Please note that there is an exclusion zone around the actual landing site and entry by public is strictly forbidden for safety reasons.

Unfortunately spectators are not allowed in the actual pod but there is an open air space to spectate linked to the cafe at the bottom.

How do I get there?

The British Airways i360 is located on the beach front in Brighton.  Please click here for specific instructions on getting there.

Can children participate?

The experience is limited to people aged 14 and over. Under 18 year olds require parental consent and adult supervision. Unfortunately children under the age of 14 years old will not be allowed to take part.

Are the abseils accessible for disabled guests?

We aim to make the abseils as accessible as possible.  Email us to discuss your requirements with us and we will do our best to accommodate your needs.  Please note that we do require prior notice for disabled guest bookings (minimum 2 weeks).

What if I change my mind?

Our instructors are used to helping participants experiencing high levels of anxiety. They will support you to the best of their ability and give you positive encouragement to get over the edge. Unfortunately, if you do change your mind on the day, we would not be able to issue a refund or give you another opportunity at a later time or date.

Will a photographer be present on the day?

We currently do not have a dedicated photographer but are working on photography and GoPro options.

Can I bring my own GoPro camera?

Due to health and safety reasons, participants cannot bring their own cameras.

Can I buy tickets on the day?

It is unlikely that you will be able to buy abseiling tickets on the day as availability is extremely limited and tickets sell out months in advance.  We strongly recommend that you buy tickets in advance.

What if I have lost my ticket?

Don’t worry. Email info@wireandsky.co.uk we will do our best to help you.

How long does the experience last?

On average the experience will last a maximum of 1 1/2 hours but this depends on total participant numbers, where you are in order of participation and weather conditions.

Can I bring my own camera?

No. No loose items can be carried during the abseil for health and safety reasons.

Can I bring medication?

Yes but you will need to leave it with your instructor during the descent and you will have to retrieve it afterwards.

Can I wear my glasses / hearing aid?

Yes, as long as they are not loose fitting or liable to fall off.

Can I wear fancy dress?

You can wear fancy dress as long as you are not wearing any loose fitting items that could get caught in the safety system (for example capes or wigs) or loose items that are liable to fall off during your descent.   Look at our “What should I wear’ FAQ for more information on what is appropriate. It is important that you adhere to our Terms & Conditions regarding correct attire. We reserve the right to refuse entry to the abseil if we deem your attire to be inappropriate.

How do I use a Gift Card?

You can buy a Gift Card through our website by clicking on ‘book this experience’ on the product page and then selecting ‘purchase as a gift voucher’ on the booking portal.

You will be send a voucher that contains a code that the lucky recipient can redeem in our booking system when they wish (they simply need to select a date and time then enter the code)

Where is the nearest car park?

A Park and Ride is located at Withdean Sports Centre (postcode BN1 5JD).

To avoid traffic hot spots, you are advised to approach British Airways i360 from the west.

We are located directly opposite Regency Square Car Park which has 507 spaces including some electric vehicle charging points.

For more information on getting to the British Airways i360 click here.

For satnav the postcode is BN1 2LN.